Key deliverables and Responsibilities:

• Maintain the regional Quality in line with AS9120, ISO9001, FAA, EASA, and customer requirements.
• Ensure Quality compliance across all North America sites through effective quality oversight and governance.
• Manage and support internal, external, customer, and regulatory audits, including corrective action follow-up and closure across North America
• Oversee non-conformance management processes, ensuring appropriate containment, investigation, and resolution of quality issues across North Amercia
• Lead root cause analysis and corrective/preventive action (CAPA) activities relating to customer complaints, supplier issues, and operational quality concerns.
• Support counterfeit parts prevention initiatives and ensure compliance with aviation safety and airworthiness standards.
• Monitor and report on regional quality performance and support supplier approval, evaluation, and corrective action activities.
• Analyse quality metrics and KPIs to identify trends, risks, and opportunities for continuous improvement.
• Drive continuous improvement initiatives across regional operations to improve compliance, efficiency, and customer satisfaction.
• Provide quality training, guidance, and support to teams and regional stakeholders.
• Act as the regional escalation point for significant quality, compliance, or customer-related issues.
• Collaborate with Operations, Supply Chain, Sales, Customer Service, and global Quality teams to ensure consistent quality standards.
• Promote a proactive quality culture focused on compliance, accountability, risk reduction, and operational excellence across North America
N.B. This list is not exhaustive, and you may be required to perform other work-related tasks as and when required.

Requirements – experience/qualifications:

• Proven experience in quality, engineering, Aerospace or related industry
• Minimum 5-7 years experience within aerospace or aviation distribution quality
• Strong knowledge of AS9100, AS9120, or other relevant quality standards
• Knowledge of FAA and EASA regulations
• Strong understanding of aviation distribution processes and supply chain
• Experience conducting root cause analysis and corrective action management
• Excellent communication skills, capable of working with internal teams
• Proactive, solutions-focused, and able to work independently while supporting cross-functional initiatives.
• Ability to read and understand technical data including drawings and specifications, etc
• Must be computer literate and familiar with Microsoft Outlook, Word, MS Office.
• Numeracy and literacy skills

Requirements – personal characteristics

• Strong written and spoken communication skills together with a positive attitude; demonstrated in all correspondence (telephone, face-to-face and e-mail)
• Organisation, time management, prioritising and the ability to handle a complex, varied workload Ability to work on own initiative
• Analytical and problem-solving skills
• Strong commercial awareness and customer service ethics
• Oversea Travel on a regular basis