Key deliverables and Responsibilities:

• Act as the primary point of contact for customers on all quality matters.
• Investigate and resolve customer non-conformances, implementing corrective and preventive actions (CAPA) where required.
• Support internal teams to address quality issues, ensuring timely and effective resolution.
• Maintain compliance with AS9100 / AS9120 standards and customer-specific requirements.
• Drive continuous improvement initiatives in processes and products to enhance customer satisfaction.
• Provide technical support and advice to customers regarding quality issues and product compliance.
• Participate in internal and external audits as required.
• Produce and maintain accurate quality records, reports, and documentation to support compliance and traceability.

N.B. This list is not exhaustive, and you may be required to perform other work-related tasks as and when required.

Requirements – experience/qualifications:

• Proven experience in quality engineering, ideally in a customer-facing role.
• Knowledge of AS9100, AS9120, or other relevant quality standards (essential).
• Experience with Non Conformance, corrective actions, and continuous improvement.
• Excellent communication and stakeholder management skills, capable of working with internal teams and customers.
• Proactive, solutions-focused, and able to work independently while supporting cross-functional initiatives.
• Working knowledge of aerospace customer requirements
• Ability to read and understand technical data including drawings and specifications, etc
• Must be computer literate and familiar with Microsoft Outlook, Word, MS Office.
• Numeracy and literacy skills

Requirements – personal characteristics

• Strong written and spoken communication skills together with a positive attitude; demonstrated in all correspondence (telephone, face-to-face and e-mail)
• Organisation, time management, prioritising and the ability to handle a complex, varied workload Ability to work on own initiative
• Analytical and problem-solving skills
• Strong commercial awareness and customer service ethics